Admissions / How To Start
You Don't Need to Have It All Figured Out
Most families call us without a clear plan — they're just trying to understand their options. That's completely normal, and it's exactly what this first call is for. You don't need paperwork ready, a referral in hand, or all the answers before you reach out.
What Happens When You Call
1. A Real Conversation, Not a Script
You'll talk with a member of our team who will ask about your situation — the diagnosis, the current level of care, and what's prompting you to look into home health or hospice now. There's no obligation and no pressure at this stage.
2. We Help You Understand Your Options
If it sounds like home health or hospice could help, we'll explain what that actually looks like for your specific situation, including next steps and rough timing.
3. We Coordinate With Your Doctor
Both home health and hospice care require physician certification. If you already have a referring doctor, we'll reach out to them directly. If not, we can help you figure out that step too — many families aren't sure who to ask, and we can guide you through it.
4. An Assessment Is Scheduled
A member of our clinical team will visit to assess needs in person, answer questions, and build a personalized care plan.
5. Care Begins
Once the plan is in place, care can often start within a day or two of the assessment — sometimes sooner, if the situation calls for it.
What to Have Ready (If You Have It — Not Required)
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Recent hospital discharge paperwork or doctor's notes, if available
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Insurance or Medicare/Medicaid information
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A list of current medications
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The name of the referring physician, if you have one
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Don't have any of this on hand? Call us anyway. We'll help you gather what's needed.
How Long Does It Take?
Every situation is different, but as a general guide:
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Home Health: Care often begins within 24–48 hours of a completed physician referral and assessment
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Hospice: In urgent situations, care can begin the same day; in less urgent situations, typically within a day or two
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If your situation feels urgent, tell us that on the first call — we prioritize based on need.
Common Questions Before You Call
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Do I need a doctor's referral first?
Not necessarily — call us first, and we'll help coordinate with a physician if needed.
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What if I'm not sure whether we need home health or hospice?
That's a very common starting point. Describe the situation, and we'll help you understand which type of care actually fits.
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What if the person needing care is in a hospital right now?
Even better — we regularly coordinate directly with hospital discharge planners to make the transition home smooth.
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Is there a cost to the initial assessment?
No. The consultation and assessment are free and come with no obligation to move forward.
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